Western Reserve Hospital at 1900 23rd St in Cuyahoga Falls, Ohio

Customer Reviews about Western Reserve Hospital

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  There doesn't seem to be any communication between departments. The place where we were supposed to be seen told us to sign in on the tablet, then ignored us for 15 minutes. When I asked how much longer it would be, the lady sent us over to a different​ department to register. No one explained to us what was going on, or why my boyfriend wasn't being seen even though​ we arrived twenty minutes early. He was on some people's records and not other's. I understand that mistakes are made, but we would have appreciated communication. The lady at the front desk in the cardiovascular department was probably the worst of the lot. At least the lady she passed us off to at radiology was nice.
  November 05, 2017

  by Natalie Lombardi
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  When I first went to western reserve a few months ago, EMS had come to my work because I was struggling to breathe (lasted about two hours before I got to western reserve). Western Reserve told me that it was a panic attack and they couldn’t do anything for me and that I needed to just calm down. I went home, still not being able to breathe. The next day I went to my regular doctor (still not able to breathe) and found out I have asthma so now I have a maintenance inhaler and a rescue inhaler. WR sent me home without doing absolutely anything to help my breathing even though I told them it was not a panic attack and something is wrong. They did nothing for me. Last night, I vacuumed up cat litter and I’m allergic to cats. I had an asthma attack and my inhaler wasn’t helping so after two hours I went to Western Reserve. I waited an hour and a half in an exam room, barely being able to breathe, until anyone even came in to see me. After sitting for that long, it had started to feel a little better but I was still struggling to breathe and I had chest pain. When the doctor did come in, she listened to my lungs and said she didn’t hear anything wrong with my breathing and she didn’t think it was an asthma attack because I wasn’t wheezing so she wanted to do an EKG and x-ray. I told her I have never had wheezing as a side affect of my asthma and my entire body was shaking while she was listening to my breathing. It was like my lungs were stuttering and I was VISIBLY not able to breathe well. I told her I had gone through this before and all they did was give me a nebulizer (an inhaler x10) and I was fine. She acted like I was making it all up but agreed to give me the breathing treatment. I told her I didn’t want any of the other tests; I’m not going to go through a bunch of expensive, time consuming tests when I already know what’s wrong. So I waited half an hour for the respiratory therapist and was finally treated. I was there for 3 hours and it should have taken 20 minutes at most to treat me. The doctor obviously had no idea what she was talking about regarding asthma. Also there was medical trash on the floor around my bed, the floor was just overal unclean, and an earring was sitting on the counter. I will never go back to WR again. The only positive thing was the nurses. They were very kind and didn’t act like I was making up having asthma.
  April 29, 2017

  by Kelsy Graham

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